Refund & Return Policy
At HealthyMedix, we want you to receive your medications safely—and if anything goes wrong, we’ve got you covered. Please review the terms below:
1. Lost & Delayed Shipments
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Reshipment Eligibility:
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If your package does not arrive within 7–15 days after the estimated delivery date provided in your shipping confirmation, you may request a free reshipment.
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Report missing orders within 8 weeks (56 days) of the shipment date by emailing healthymedix350@gmail.com with your order number.
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Late reports (after 8 weeks) cannot be honored for reshipment or refund.
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Customs Delays:
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All orders are treated as imports and may be held in customs for up to 21 days. Please allow this time before filing a lost-shipment claim.
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2. Refund Eligibility & Timing
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Minimum Waiting Period:
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Before you can request a refund for non-delivery, please wait 60 days from your order confirmation date to accommodate potential customs or carrier delays.
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Damaged or Incorrect Items:
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Report any damaged, defective, or wrong products within 7 days of receipt by emailing healthymedix350@gmail.com with photos and a brief description.
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Prescription Medications:
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For safety and regulatory reasons, prescription items cannot be returned once shipped.
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3. Return Conditions for Over-the-Counter Products
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Items must be unopened, sealed, and unused.
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Returned products must not exceed their printed expiration date.
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You’re responsible for shipping returns back to us in a trackable, secure manner unless we issue a prepaid return label.
4. Incorrect Shipping Information
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If a package is returned to us due to an invalid or incomplete address you provided, we cannot automatically reship or refund.
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To correct an address prior to dispatch, contact us immediately at healthymedix350@gmail.com.
5. How to Initiate a Return or Refund
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Email healthymedix350@gmail.com with:
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Your order number
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Reason for return/refund or non-delivery report
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Photos (if damaged/incorrect)
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Our team will review and reply within 2 business days with next steps.
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For approved refunds, credit is issued to your original payment method within 5–7 business days of approval.
Need help?
Contact our Customer Care team anytime at healthymedix350@gmail.com. We’re here to make sure your order experience is smooth, secure, and hassle-free.
